• Q1Etiquette

    For your total comfort and guaranteed satisfaction, kindly abide by our etiquette philosophies. We respectfully request that all visitors must keep noise to a minimum. Do not bring children and leave them unattended, to avoid discomfort to other spa goers. Please refrain from bringing cellular phones and other electronic devices within the vicinity of the spa treatment room. Be reminded that you are in a professional spa therapy operations and so do not expect anything other than therapeutic or spa services.

  • Q2Reservations

    Advance booking prior to your arrival is recommended to reserve your preferred date and time treatment.

  • Q3Check-In

    Please check-in at the spa reception at least 10 minutes prior to your scheduled appointment and coordinate with the reception staff, to orient you with your treatment all the way and to maximize treatment time.

  • Q4Spa Treatment

    The spa opens from 10:00 to 24:00 hours a day.We accept the last booking at no later than 22:00 hours.

  • Q5Spa Consideration

    Guest with high blood pressure, heart ailment or pregnancy or who has other medical complications is advised to consult a doctor before signing up for any spa service. Please be reminded that we are not responsible for any health circumstances that may occur during the treatment.

  • Q6Prices Of Service

    Prices of treatment are subject to change without further notice.

  • Q7Cancellation Policy

    A 3-hour notice is required for us to reschedule your appointment, subject to space availability.

  • Q8Where and how can I make my reservation?

    You can make your reservation by phone 1 day ahead of your schedule and 3 days in advance via our online booking system.

  • Q9What form of payment do you accept?

    We appreciate cash payments. We also accept card payments (VISA & MASTERCARD only).

  • Q10What proper clothing should I wear during my treatment?

    You can wear anything comfortable. We provide appropriate attire for each treatment, like loose pajamas for Thai Massage & Thai Herbal Massage, and disposable underwear for Oil Massage.

  • Q11Do you have any service charge or what is your tipping policy?

    Tipping is under guest’s discretion

  • Q12How can I be sure that my health is not at stake during my treatment?

    Our spa promotes for our clients Good Health, so rest assured that our therapists are experts and professionals. But kindly advise us regarding your health situation or any medical complications and please ask the recommendation of your doctor before signing up for any spa service to avoid health complications.

  • Q13I have a 3-year old daughter with me, is it possible that she can have a service at your spa?

    Certainly, because we always have guests who are as young as 7 years old and as old as 80 years of age.

  • Q14Do you have any branches? Do they offer other treatments?

    Yes, we have many branches conveniently located at the Kingdom in Chiang Mai, Phuket, Pattaya, Bangkok, Hua Hin, Krabi, and Samui. We offer same treatments and same standards managed only by Siam Wellness Group to ensure high-quality service.

  • Q15Do you have shuttle bus service?

    Please be informed that there is a shuttle service at Samui branch only. This service is available for the customers who booked the spa packages only (except dream package and heavenly relax) and a minimum of 2 persons. The shuttle service is provided for a one-way, either pick up or drop off within 10 kilometers.

  • Q16Can I receive the treatments during pregnancy?

    Yes, there are some treatments that you can receive during your pregnancy which are hand and face massage. For certainly, please discuss with your doctor for the advice.